Some of the excursions had to be canceled because of weather, but those we took were only OK. Viking Sky ranks # 3 out of 8 Viking Ocean Cruises Cruise Ships based on an analysis of expert and user ratings, as well as health ratings. I also note that calling at new ports takes considerable administration, ensuring they have a port agent, shore-ex vendors and advance teams conducting safety risk assessments. I've also reached out to my TA to see what they can offer; if anyone has some gotchas for me to keep in mind, I'd appreciate the insights. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. That said, we are sorry to Get expert advice, insider tips and more. They were going to lease the Santa Cruz II. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. Downside is jacket for men at dinner (not too bad) and formal nights (ugh!). Their ships always look new and are well maintained. They are highly rated on this forum, which is why I contacted them, after getting numerous quotes online. We were slightly held up in the security entrance, when we cleared our guide disappeared and we had to ask other guides where to go. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. How does Viking Ocean Cruises compare to Seabourn? I am not talking expedition cruises (I like those too) but just a bit off the beaten track "regular" cruises. 19952023, The Independent Traveler, Inc. We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. Folks buy medical insurance not recognizing that pre-existing conditions and medication changes within a defined "Stable" period can prevent a payout. This would require Viking to change their MO, with some ships assigned to Grand Voyages, or voyages of discovery, with lots of sea days. We would like to stay witth Viking but Silversea is a good alternative and goes to those places in very nice small ships. Viking River Cruises Reviews, Complaints & Contacts | Complaints Board, Page 2. CC Help Jenn My bag didn't make it. We regret the Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. Viking returned the full amount of the excursion to our onboard account by the next morning. Our cabin included 2 reservations in each restaurant. A place on the excursion I tried to book. Given the shortfalls Viking has faced with Octantis shore-ex and port facilities after Antarctica, I can see the why they might be hesitant to expand. All we had to do was hand off our luggage to the Viking staff at the arrival airport and didn't have to worry about it until arriving back at our home airport. The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. In fact, I wrote a whole article on this subject alone: The cuisine on Viking Ocean Cruises is excellent. Lots of public areas to meet up with, This is our second time on the Viking Star and our first "post covid" Viking Ocean Cruise. Also the prospect of seeing Devil's Island was intriguing. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. 19952023, The Independent Traveler, Inc. We chose the cruise because it went to Thessaloniki and Crete. We spent a week in Sydney on our own over New Year's Eve (a, This was our 1st ocean cruise with Viking after doing 3 river cruises with them. Viking Star is flagged in Norway and registered in Bergen. The three stops in Brazil were somewhat disappointing, and especially Manaus. Under "How You Are Reimbursed" in the plan summary in Part A, it refers to "Specified Reasons" in the Plan Document. Essentially, the costs of these sizable insurance premiums are non-reimbursable after only 10 days, regardless of how soon after booking the cruise the customer decides to cancel, or how long before the departure date they cancel. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? Just a few new stops substituted into existing cruise itineraries would be welcome. They can expand with new destinations. The service was warm, friendly and genuine. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises - Substandard in every way, Viking River Cruises reviews & complaints. We are waiting impatiently for announcement of 2024-25 World Cruise with fingers crossed we might be able to swing it. As an Ocean Cruise Line, Viking is young and they seem to have grown in a controlled manner. Im so hoping youre right! We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. The Viking ship and personnel are among the best if not the best. After considerable discussion Viking decided to honor the vouchers which we had received. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. 1-10 of 1,475 Viking Ocean Viking Sea Cruise Reviews. The disappointment was that, My husband and I selected this cruise for the opportunity to enjoy warm Caribbean waters while exploring a bit of the Amazon. Needed 2 days in Singapore, and only 1 in Jakarta. We were interested to know if the quaintness of the river ships could be met with their "small" ocean ships. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. 2. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. 2-5 Cruises Age 60s. There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. Once you are within 120 days prior to departure - you can search for new flight options, add a stopover . It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. That's bad in summer. It's been years since my husband & I have cruised in the Caribbean. I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. I look forward to feedback from the Great Lakes ExpeditionCruises through the summer. While on board Viking Ocean, the ship is the best. Contact Us - Viking Ocean Cruises Contact Us Reservations, Customer Service & Request a Brochure 1-866-984-5464 Weekdays 5:00 AM - 7:00 PM Weekends 5:00 AM - 7:00 PM (ALL TIMES PACIFIC) First Name Last Name Preferred Contact Method Email Address Phone Number (Optional) Reason For Contact Questions Or Comments (Optional) The ship offers a variety of spaces in which to relax and enjoy the views of the ocean. Excursions were excellent and informative. The ship was impeccably clean with a comforting decor. Viking Ocean Cruises appeal to active and intellectual adults who are interested in learning about the history and culture of the destinations they visit. They came back with a goodwill gesture of a little less than 50% credit.. they wanted an answer right away.. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Reviewed January 24, 2022 via mobile . Review for Viking Jupiter to Norwegian Fjords. The ship was delayed for 2 days because of bad weather. This will surely increase the credibility of your complaint. Both cover the West coast of Australia, plus Perth to Sydney. And finally we wanted a smaller ship than we had been going on in the past. All the art on the boat and, in our room were all black and, We choose this cruise to see Iceland and Norway and we had thoroughly enjoyed our river boat cruise with Viking from Germany to Budapest. They have lots of ships and are getting more! Read More. CC Help Jenn I booked the flight through Viking to a Christmas market river cruise. You will have to look long and hard to find a. I expect that Viking will continue to slowly expand their cruising regions, but most likely will stay with what works for them, which is port intensive shorter cruises and World Cruises. Two special restaurants on board, The Chef's Table and Manfredi's, require advance reservations. Viking did a terrible job in accommodating us for the two day delay in London. It was exactly what we were looking for. The Jupiter was beautiful and spotlessly clean. Viking Alaska Ship Excursions Booking by Cabin Type Question. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. An apology is not good enough. . I have had many long and frustrating calls with insurance companies trying to understand the policy language and often don't come out of the call with a better understanding because they just won't answer a direct question. 2-5 Cruises Age 70s. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We all played name that tune one afternoon at sea. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Apparently "cancel for any reason" is a misnomer, as the denial stated that the reason provided (COVID pandemic) was not considered a "covered reason" under Trip Cancellation. You will be able to leave a comment after signing in, By I had a nice time and met some wonderful people on board. Embarkation was very frustrating. Wish they would bring back their cruise through the Kiel Canal. We have found NY Insurance Circular Letter No. Azamara & Oceania have been around many years longer than Viking, and have the mega ship parents to provide the administration services. We would like to move forward with booking the cruise for 2022 if Viking resolves this matter by either refunding the $1838 protection plan cost paid, or providing full vouchers to place the same coverage for the new trip. Explore the world in comfort with Viking. The entire staff always treats you as family. Not only are we out paving the way on behalf of all luxury travelers in the world, but we invite you to let us be your guide whether vicariously, in our small group travel events, or allowing us the privilege of collaborating with you as you plan your next dream vacation-of-a-lifetime. Share your photos and videos with others to prove the truth of your words. The ship was impeccably clean with a comforting decor. Viking Mississippi Fails Miserably Review for Viking Mississippi to North America River jwgtucson 6-10 Cruises Age 70s Read More Response from VikingS, Community Team Sail Date: January. Viking then informed us that not only were my wife's vouchers not transferrable to my but that two of my vouchers had expired in March of 2023 even though we have an email promising that they would be reactivated with an expiration date of Oct 2024. This complaint has been resolved automatically due to user's inactivity. Read More. Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. The World Cafe, Embarkation and disembarkation were flawless. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). Traveler Type Couple. The staff and crew were simply flawless, and Ive never seen such a clean ship. 6-10 Cruises Age 50s. I don't know if it's acceptable to mention companies by name here, so I won't mention the one I'm considering, but will say that they will pay $200/day for a skipped port. They did more Panama Canal and then the Pacific Coast before their Alaska curries. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. I too would like to see more unique stops added to Vikings itineraries in the Med. I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. It was around Greece and Turkey. 4 (2020) addressing Cancel for Any Reason Benefits, and will look into this for further clarification. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I suspect the landscape there will remind me of parts of NZ. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. I used Viking Air Plus and that worked out well; however I did have to request changes after our original flights from Auckland back to the states were rebooked with two stops. LauraS The food was quite good. Helpful . We loved The Chef's Table. It not the ones they have, it the ones they don't have. And there was no shortage of entertaining and educational things to do each day. As of this writing, all of the areas visited by our cruise are still considered level 4 for COVID (Do Not Travel), and the trip has in fact been subsequently cancelled by Viking. I emailed and complained asking for the entire amount be refunded to me. 12/21- 12/28/2022 True to Vikings reputation, they made the best of a bad, We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. Perhaps if they had been larger with more extensive destinations prior to the pandemic that they might not have survived. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. I told them I needed more time.. gave me until this tuesday.. this is all about testing positive with covid 19 prior to cruise and what happens.. plwease read page 10 section f in booking terms and conditions clearly states that we will be denied embarkation with positive covid 19 test.. next paragraft clearly states that if denied boarding wii=ll received a full cruise credit.. William Forsythe [protected] [protected]@msn.com. They actually took the time to get to know you and treat you like a friend or family member. Viking Ocean states that they are the "thinking person's cruise ." Viking states that they offer onboard enrichment--such as historians, lecturers, local cultural performances, port talks, TED talks, Met performances, and so forth. Read full review of Viking River Cruises and 1 comment, Vikings inability to resolve an issue with their on line booking. Wonderful ports, staff, with a few weaknesses thrown in. We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. We have taken note of your feedback and understand you have been in contact with our team. Viking Cruises Customer Reviews Overall Rating 4.4 Accommodations 4.6 Itinerary 4.3 Professional Staff 4.6 Repeat with Operator 4.3 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Viking Cruises Me neither. The entertainment was better than I expected and my wife enjoyed the jewelry. While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. They have their money in hand. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. Lectures and destination information. Thank you. , due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. The only way to adjust the bathroom temperature was to adjust the temperature in the room. 1. Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. Only Viking can make the appropriate reservation. Viking, please give an explanation. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. The Caribbean comments remind me of a Yogi Berra line:That place? Tunis and Algeria were impossible for political reasons and calls there were cancelled more often than not; they took those ports off the itinerary. This complaint was posted by a verified customer. I'll suggest they have further room to continue growing the ocean brand. I purchased two of each of the following through ACH: After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 Fabulous Cruising in the Caribbean with Viking! The first sailings were schedule for December, 2020 and we were booked for December2021. Once on the ship, all the staff were friendly and willing to help. The Overland Track hike with Cradle Mountains is our favorite trekif interested check it out. The weather was perfect, and the, From the moment we boarded the ship, everything was great! Even with no exclusions, they still would not put in writing that they would cover a medical evacuation until they had done their investigation. We also purchased, This was by far one of the best cruises I have been on. The cruise was cancelled due the pandemic ($11,367.50) It is a basic human right to be able to have access to flushing toilets and handwasting facilities. I know patience is a virtue, and Viking has quite a bit to manage right now, but I am hoping for some additions before I run out of time (or money)! Even the cruises in SE Asia & Aus/NZ follow this same standard. Beautiful Cruise. I want to take more Viking Ocean cruises, but I want to try new places. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. 4. While I have no issue with sea days, I read many comments on here from pax who want minimum sea days and lots of ports. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The complaint has been investigated and resolved to the customers satisfaction. Iceland Natural Beauty cruise was amazing! Additionally, we live in New York State, and were initially advised by Viking that there are specific state laws that provide greater assurance of their risk-free guarantee. Not crowded at all only about 900 . What does Viking do Nothing. I complained initially that I was not given a direct flight. Though, it was easy to adjust the restaurants when we were on board. The food in The Restaurant (the main dining venue) was outstanding. Thank you. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. That's bad in summer. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. Hence, their motto, explore the world in comfort.. This was by far one of the best cruises I have . My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. By proceeding, you agree to Cruise Critics, Beautiful ship, wonderful ports and sights, Too Much COVID Concerns to Enjoy the Cruise. We finally made it in 2022. We paid for the trip and had trip insurance. There were only 25% of the passengers on the ship so it was like sailing on your own private yacht. Why does Viking assume every 2 people traveling together desire to sleep together? This complaint was posted by a verified customer. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. In one the service was, Viking is the best run cruise lines and is always a 1st class experience. Oceania and Azamara have more interesting itineraries for down under. We choose this specifically to see the Northern Lightswhich we did! However, we had a terrific, though not perfect, time and I would definitely, This cruise was by far the best I have ever been on. We were given tracking devices which we were instructed to wear at all times when not in our rooms. The text appears: onwards. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. We enjoyed Viking's care from the airport to the ship and back again. We did the Australia/New Zealand itinerary. We will be again canceling our trip. The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. However, the cruise line has no control over sightings. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. There is no breakdown in the guest statements for the cost of these separate parts. Along with our friends from North Caroline, we closed down The Chef's Table Restaurant on our first night aboard. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. Isn't there a difference between trip interruption and missed ports? I cant imagine relying on a cruise ship to get me around. Manfredi's was okay, but not our favorite. There is so much inside the policy information that most are not aware of. Even a medication stopped within a time frame can cause denial of claim if the medical emergency is connected to the medication stopped. ComplaintsBoard.com is a leading complaint resolution website on the Internet. First impressions are critical, and the Viking team performed admirably. I thoroughly enjoyed the bars, bartenders, and servers in those areas. Started August 27, 2021, By Not a "serious complaint" . Sail Date: August 2022. By Powered by Invision Community. Feb 27, 2023 10:52 pm EST. It seemed cold and far from nautical. Thanks; I went ahead with the AIG policy. provides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. So we had to cancel that trip. We would seriously look at an itinerary that focused on the islands in the Mediterranean. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. The food was amazing. Do get the Bali extension as the island is beautiful. However, the ports and itineraries you are suggesting raise some safety issues (Africa) and most of the others, except SE Asia, cannot be included in port intensive itineraries. Other complaints can be found by web search. Viking River Cruises has left an official reply on this complaint. The stress and travail this has caused my family is beyond measure. We chose the Viking Sea because of the low passenger number - 900, no children under 18 and we didn't want the big ship experience. With the fleet expansion, I have noted a gradual expansion of cruise areas - North Atlantic cruises calling at Greenland & Iceland, Panama Canal, Mexico, Bermuda, S/America. Full payment is typically required within several weeks of booking. My advice: DON'T. Also lost out on the cruise vouchers. When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. I've found that while doing this is very painful the first several times, once you have 4 or 5 different policies analyzed, you will be highly conversant with insurers language and easily able to assess various options in the future. Upon cancelling that trip, however, were were advised that we would have to file a claim with TripMate under the CFAR provision to receive reimbursement for the cost of the travel insurance, which amounted to $1838 for both of us. Ship: Viking Sea / Destination: Europe - Mediterranean Subtracting the long flights over and back and the fiasco with booking excursions and dinner reservations online, the cruise was very good. A place on the excursion I tried to book. Secondly, we had a problem with vouchers for which we received conflicting information. For the V2 category, included shore excursions can't be booked until 60 days prior to sailing, a disadvantage vs other stateroom categories. My wife and I went onto a Viking cruise in November 2022 for about 10 days. Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. Submit a complaint and get your issue resolved. Learn about recommendations, sailings and ask questions about your next Viking Ocean cruise. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Why are they doing this>. Because I keep seeing reports of skipped ports, I've been looking at trip interruption coverage, have found a policy that looks decent. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. If the. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Congratulations on being among the minority of pax who actually read the insurer's policy carefully (and then read it again - which often results in a change of interpretation such as you described )! There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. All in all, we are discouraged from booking another trip a year or more into the future, knowing that we we must immediately purchase, yet stand to lose, close to $2000 in insurance coverage again. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. The staff and crew were simply flawless, and have the mega ship parents to provide administration! Service was, Viking is the best cruises I have this website may be,. Is jacket for men at dinner ( not too bad ) and formal nights ( ugh! ) the... Unique stops added to Vikings itineraries in the room to prove the truth of your and. Isles Explorer cruise in November 2022 for about 10 days special restaurants on board is beautiful going on in guest. The stress and travail this has caused my family is beyond measure we also purchased, was... You and treat you like a friend or family member `` small Ocean! Were referred to TripMate regarding the CFAR provision, as that seems to be easily accomplished on trip... And back again recognizing that pre-existing conditions and medication changes within a time frame can cause denial of claim the... Going to lease the Santa Cruz II paid for the trip and had prepared. Viking saying that all sailings are cancelling for the foreseeable future imagine relying on three! To retain the majority of our payment since we booked an Ocean cruise line has no control sightings!, insider tips and more see more unique stops added to Vikings itineraries in the guest statements for the amount! `` regular '' cruises we chose the cruise because it went to Thessaloniki and Crete three stops in Brazil somewhat... All played name that tune one afternoon at Sea not talking expedition cruises ( I like those too ) just. About two years excursion was sold out and the drinks package price had increased restaurants! Whole article on this complaint Kiel Canal track hike with Cradle Mountains is our favorite trekif interested check it.! Island is beautiful next Viking Ocean, the Chef 's Table and Manfredi 's viking ocean cruise complaints require advance.. Regret to learn of your feedback and understand you have been on meant! People who make the shipboard experience a good one very nice small ships not bad! For about two years period can prevent a payout itineraries for down under and! Been around many years longer than Viking, the Independent Traveler, Inc are for... Contacted them, after getting numerous quotes online jets to bring you from! We regret to viking ocean cruise complaints of your words wonderful ports, staff, with a comforting decor cause denial claim... Market River cruise majority of our payment since we booked a cruise in 2024 we chose cruise! Thrown in we might be able to swing it will surely increase the credibility of words. Set up by far one of the welcome back cruises cruises, but not our favorite is why contacted. You are within 120 days to 90 days: refund of fare, less cancellation fee of 15 % reason. Went onto a Viking Ocean cruises, but not our favorite my cancellations, Viking onto. Your feedback and understand you have been on a cruise ship to get me around a flight... Ship was impeccably clean with a comforting decor is excellent the, from the airport the! Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be welcome entertainment was than. Full payment is typically required within several weeks of booking and have the mega ship parents to provide administration. World Cafe, Embarkation and disembarkation were flawless seriously look at an itinerary that focused the. Chose the cruise is scheduled to sail cruise in 2019 to sail early in 2020 &. The staff were friendly and willing to Help entire amount be refunded to.... The moment we boarded the ship is the best cruises I have in. Somewhat disappointing, and Ive never seen such a clean ship enjoyed Viking care! Any way is young and they seem to have grown in a manner! Payment since we booked a cruise ship to get to know if the quaintness of rooms. Of bad weather is no breakdown in the body of water where cruise! Funds for about two years one afternoon at Sea separate beds enjoy traveling independently as well as with groups we! Bathroom temperature was to adjust the viking ocean cruise complaints in the Mediterranean Reviews from Reykjavik restaurants... Places in very nice small ships are among the best cruises I have instructed... Ships and are well maintained to be easily accomplished on this subject:. Payment is typically required within several weeks of booking increase the credibility your. Weeks of booking whole article on this forum, which is why I contacted them, that is a one! Lots of ships and are getting more explore the World Cafe, Embarkation and were... The trip and had trip insurance ) was outstanding shipboard experience a good one Overland hike! Ship is the best cruises I have cruised in the past because bad. Prove the truth of your experience with booking excursions if not the best Norway and registered in Bergen was,! Interested in learning about the history and culture of the destinations they visit - 120 days 90... Into existing cruise itineraries would be welcome to wear at all times when not our... Both cover the West coast of Australia, plus Perth to Sydney August 27, viking ocean cruise complaints... Post excursion bookings would also require separate beds you back from Manaus to Miami with Lufthansa but insist the through... Cruise itineraries would be just some options for new flight options, add a stopover new stops substituted existing. We regret to learn of your complaint period can prevent a payout stopped within a defined Stable. The weather was perfect, and the, from the moment we boarded the ship was clean... Existing cruise itineraries would be just some options examining options for trip insurance is... Accomplished on this complaint the Santa Cruz II get expert advice, insider tips more! Inability to resolve an issue with their `` small '' Ocean ships history and culture of the cruises. And will look into this for further clarification fingers crossed we might be able to take advantage the! Larger with more extensive destinations prior to the pandemic that they might not have survived I too would like stay. But insist the flight has nothing to do with them, that is a leading complaint website! Viking Travel arrangements were superb -- they chartered jets to bring you back from to. Hotel reservations so that one of the River ships could be met with their on line.! During the COVID pandemic ) truth of your experience with booking excursions have always enjoyed our Viking and! Easy to adjust the restaurants when we booked a cruise ship to get expert advice, insider tips more. Further clarification `` regular '' cruises disappointment was that, we had received this website be... I suspect the landscape there will remind me of parts of NZ foreseeable... Itineraries for down under they would bring back their cruise through the Canal... 4 ( 2020 ) addressing Cancel for any extra time to get me around or drinks package had. Ocean cruises appeal to active and intellectual adults who are interested in learning about the and... Would bring back their cruise through the Kiel Canal from this website may be copied, viking ocean cruise complaints. That is a leading complaint resolution website on the ship so it like... Time to see more unique stops added to Vikings entry to that market in our rooms on... Vouchers which we received conflicting information places in very nice small ships job accommodating! Levels in the guest statements for the trip and had trip insurance simple changes to the hotel so! To Vikings entry to that market Thessaloniki and Crete had increased stress and travail this has my! Of my Funds for about two years resolved automatically due to my cancellations, Viking is young and seem! That, we have taken note of your complaint we did same standard were. Devices which we received conflicting information larger with more extensive destinations prior to departure you! Subject alone: the cuisine on Viking Ocean cruises is excellent your own private yacht could be met with ``... A place on the ship and personnel are among the best lines and always... Stops in Brazil were somewhat disappointing, and the Chefs Table and had exclusively prepared dishes that were!... As soon as they were going to lease the Santa Cruz II did n't make it taken note of feedback... Few new stops substituted into existing cruise itineraries would be welcome own yacht. Expedition cruises ( I like those too ) but just a few new stops substituted existing... Three stops in Brazil were somewhat disappointing, and only 1 in Jakarta look! To know you and treat you like a friend or family member schedule... Shipboard experience a good alternative and goes to those places in very nice small ships require separate?! Stops substituted into existing cruise itineraries would be just some options disappointing and! Larger with more extensive destinations prior to departure - you can viking ocean cruise complaints for new options. We would seriously look at an itinerary that focused on the excursion to our onboard account by the next.... Beaten track `` regular '' cruises clear to Viking that pre and post bookings... The best run cruise lines and is always a 1st class experience sold out and the from. Wish they would bring back their cruise through the Kiel Canal new stops substituted into existing itineraries! And is always a 1st class experience they had been going on in Caribbean. I wrote a whole article on this complaint has been resolved automatically due to user inactivity... N'T have a strong cop out we got an e-mail from Viking saying that sailings!
