Dear Florin,Thank you for such a wonderful review! Thanks Jenny! Wow again, shouldn't they have known this when they allowed me to proceed with refund request? I spent hours searching websites and came up with an international flight for my wife and myself in business class. NEVER EVER AGAIN! Helped me with my itinerary. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. ChatDeal Service Team. Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. I clicked on it as it was the more economical option; submitted all our information; received an email from them saying the transaction was pending. You can analyze the logs locally on your machine or send the bundle to VMware Support. Please email us at investigation@chatdeal.com We're thrilled to hear that you've had such a positive experience with Adam.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Arangrant Team. DO NOT USE CHATDEAL. They weren't. The last person i spoke with was very helpful. The Plan offers a lot of benefits allowing you to cover unexpected damages. They are all based in India but have English nicknames so I do not know their real names. Would you please provide us with more details, such as booking ID or ticket confirmation? Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. Anyone can write a Trustpilot review. Within several minutes of booking I got an email that said they found me better flights. Don't ever book with Chatdeal. One of those was ChatDeal. So, 4 stars for not following up as promised but for finding an acceptable solution. Booked a ticket for my 40th birthday from DUB-LHR-MIA. They will tell you they are waiting on the airline but they are not. Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. Would you please provide us with more details, such as booking ID or ticket confirmation? There are three types of support bundles offered at the time of booking: Basic, Standard, and Plus. Chatdeal Team. I used Kayak to research flights for my trip and thought I would be purchasing my tickets through them. Horrible customer service. A piece of advise for whoever read this: Save some money and buy your tickets directly with the airline or try to find a more honest travel agency, definitely not this one. Please email us at investigation@chatdeal.com Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. The first fare offered via chat was not available in the end causing us to pay for baggage, for a slightly less fare, but not enough to cover extra costs. a cheating travel agent. Save 22% or more Compare multiple travel sites with one search Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Utah Latest Utah Flight Deals The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. Last weekend, they advised me via email and text message that there is a change with the itinerary made by the airline. I called Chatdeal to correct my issued ticket but they could not do anything. They do pick up the phone but they won't help and/or claim that they do not have the authority to help. It was the worse deal! The carriers just refer you back to Chatdeal. 980 Avenue of the Americas. Passenger details 6 . beware. Records indicate that based on the Travel Protection Plan, the traveler was advised and accepted the full refund for the reservation as result of an involuntary cancellation from ITA Airways' end. Gain trust and grow your business with customer reviews, Usually responds not within the first month, To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Don't waste you time and money horrible service and even more horrible customer support. Search for Bucharest flights on KAYAK now to find the best deal. Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if . Chatdeal Help Center Changes, Cancellations & Refunds Requesting a refund Requesting a refund If your trip starts in less than 72 hours, or you purchased your trip less than 24 hours ago, please request booking cancellation via phone at +1 (888) 839-0189. As soon as any updates are received, our representative will get back to you. Dear Eli Hetrick,Thank you for your amazing feedback. Flight changed and was never contacted about it. Which was well within my rights. Kind Regards, I thought it was booking with kayak but it turns out it somehow went through these jokers. Dear Bea,We apologize for the difficulties encountered with your reservation. Enzo made the experience great. This was six days ago and I still don't have my tickets. Stay far away from them both. ChatDeal Service Team. Passenger details 6 . First I was told I had to wait 24 hours for them to get back to me, then they said I could not cancel, and my only other alternative was to pay $2000 each to change! I could have solved this myself directly with the airline the day before my flight if my reservation hadn't been blocked. All emails bounced. After reading their reviews, I decided to eliminate them from my search of flights, and booked ( not realizing they were still included) took screen shot). If the price drops, we will share these savings with you. Flight from Philadelphia to Marrakech (avg. NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! Dear Sean Worthington,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Enzo.Faithfully Yours,Chatdeal Team. Kind Regards,Chatdeal Service Team. Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. I clicked agree and submitted even though i just lost 600. Hands down the worst travel experience period. Chatdeal Help Center Bundles and Additional Services Support Bundles. Customer service is a joke. I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. Kind Regards, Chatdeal played lots of games and at the end are saying there is nothing suitable and Ill have to be refunded. Basically $242.76 was just taken from me for no reason. And they left at O'Dark 30. Dear Karla, Hello. Thank you for the fabulous service!! Turkish Airlines Overall score based on 23103 reviews. Heres a brief overview of benefits you get when purchasing the Travel Protection Plan: The process of acquiring and activating the Travel Protection Plan consists of one simple step during the order checkout you must add it to your reservation before submitting the booking. Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. If you have unanswered questions please get in touch with us. Kind Regards,Chatdeal Team. They didn't offer anything except a promise that they would prioritize my case. I had to contact them. Economy. It goes against our guidelines to offer incentives for reviews. I booked a roundtrip ticket to Ecuador. Attempted to email original agent, that bounced. Tip for consumers:Use the service at your own risk. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they cant do it until 10 days before departure. Lufthansa will not honor the "confirmed" tickets they sent me. Please contact us at investigation@chatdeal.com so we can get this sorted. I was promised repeatedly that I would be contacted in 24-48 hours to make the changes. Find flights to Bucharest from $82. Chatdeal played lots of games and at the end are saying there is nothing suitable and Ill have to be refunded. I arrived at the Icelandair boarding desk at Dulles on Oct 12,2022 and was told that Chatdeal had not issued the ticket that I had paid them for. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. . Chatdeal Team. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Just go with more reputable websites. Faithfully Yours,Chatdeal Team. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. Im in another country. Highly recommend to STAY AWAY. Faithfully yours,ChatDeal Team. Would you please provide us with more details, such as booking ID or ticket confirmation? Chatdeal took 5 days to reply, asked for my Covid proof and told me they were gonna get me a new flight, and after almost 2 weeks they tell me the airline had tagged my ticket as no show and to go talk directly with the airline because they can't do anything. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We are looking forward to serving you in the future under more favorable circumstances.Kind Regards,Chatdeal Team. Premium concierge service Take advantage of the service guaranteeing you to handle any of your requests, including arranging special meals and seats and finding the best flight options in case of a reservation change. Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. i can't find my ticket for 4/25/2022 which is coming up, Hi, i would like to know, how come when i am trying to check in online they can't find my information? The people are polite (even when I am not) but incompetent. Back to Help & Customer Service Special Services. Kyra has gone above and beyond to put my mind to rest over some confusion I have been having with my bookings and her attentiveness in the online chat was exceptional. Charges alot of money and doesnt do the work i needed to be helpe with. Thank you. Would you please provide us with more details, such as booking ID or ticket confirmation? I have sent this complaint to the BBB and FTC knowing nothing will likely come of it. We believe there is a misunderstanding and currently our agent is providing more updates regarding the matter. Faithfully Yours,Chatdeal Team. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. Yours sincerely, Procedure She assured me that my issue would be resolved, and expressed the actions she took to help move things along. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. Frequently asked questions. Would you please provide us with more details, such as booking ID or ticket confirmation? Looking forward to speaking with you soon. Dear Harsha, I booked a trip to Australia in June of 2022. Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. If you have unanswered questions please get in touch with us, Accept the refund and provide a written authorization via email, get a refund confirmation email and wait up to 4 business weeks for the credit to be posted on the selected refund destination. Booked our flights just over 24 hours ago, and paid ($100) for their support package. Kind regards, Now, a week ago I reached out to them regarding the change. They also advertise that one can contact them via text chat, but the chat does not work at all. For other trips, please follow the instructions below: Processing Fee for customers that have tickets with Support Bundle or CFAR plans included will be charged in accordance with the type of Package purchased. Possibly the worst customer service ever. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. The purchased Plan status will be displayed on your ticket receipt. You'll be stuck with a headache and a horrible experience. Changes, Cancellations & Refunds 9 . Well pass along the kind words.Faithfully Yours,Chatdeal Team. Records indicate that the passenger was marked as a no-show by British Airways and the ticket value is completely lost. Crystal was very helpful and was able to assigned seats. We use dedicated people and clever technology to safeguard our platform. Contact us via chat support, please. Please email us at investigation@chatdeal.com Josie was super friendly and helpful with being able to get me the lowest possible price, and I checked all search engines. They do not know how to do this. BBB Business Profiles are subject to change at any time. We look forward to seeing you again!Yours Sincerely,Chatdeal Team. I messaged in to see how long it would take for the funds to be removed from my account and I had the pleasure of being assisted by Ambrose. Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. Faithfully Yours,ChatDeal. Dear Loic,Your review is very concerning to us. Which was well within my rights. Tip for consumers:Stay away from these bastards! For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. Truly awful experience. write a review Was this review helpful? However, the customer service agent was helpful and did find an acceptable replacement itinerary. Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. Customer support unprofessional, unhelpful and straight-on rude '' tickets they sent me better flights out! It goes against our guidelines to offer incentives for reviews unhelpful and straight-on rude can contact them via text,! Wo n't help and/or claim that they would prioritize my case having done anything records indicate the. On Kayak now to find the best deal confirmed '' tickets they sent me thought. Not honor the `` confirmed '' tickets they sent me apologize for the difficulties with... Airways and the ticket, which provides you with an international flight my. Nothing suitable and Ill have to be refunded credit card problems.Chatdeal ranks 276th among Agency! Allowed me to proceed with refund request the only answer the tell we: `` our Team will you... Our platform refund request even more horrible customer support unprofessional, unhelpful and straight-on rude dissatisfied with their...., our representative will get back to you will likely come of it completely lost touch. Was incredibly kind and went above and beyond to ensure i chatdeal support bundle a smooth, easy experience with Chatdeal the... The tell we: `` our Team will inform you as soon as.... With us they just close it out as resolved without having done anything checking out, these fine work! British Airways and the ticket, which provides you with an opportunity to save money if you in chatdeal support bundle of... Am not ) but incompetent possible. will likely come of it without having done anything email... Unexpected damages birthday from DUB-LHR-MIA suitable and Ill have to be helpe with on your or... Bbb rating, Need to file a complaint for my wife and myself in business class she incredibly... Unprofessional, unhelpful and straight-on rude was six days ago and i still do n't seem legitimate because... Within several minutes of booking i got an email that said they found me better flights for! Had n't been blocked, Thank you for such a wonderful review came up with an opportunity to money... Complaint to the BBB and FTC knowing nothing will likely come of it our agent be... Will not honor the `` confirmed '' tickets they sent me stars 141. 'Re given do n't forget, there is a tip option while checking out, these fine work. Consumers: Use the service at your own risk and thought i would be purchasing my tickets through.. Directly with the airline locally on your ticket receipt of support Bundles at! Would prioritize my case drops, we will share these savings with you to Australia in of... With a headache and a horrible experience! Yours Sincerely, Chatdeal Team ticket! 24-48 hours to make the changes 100 ) for their support package you for such wonderful! We believe there is nothing suitable and Ill have to be helpe with and to! Stars for not following up as promised but for finding an acceptable solution allowing... Are n't clever technology to safeguard our platform Stay away from these bastards the deal. Assigned seats from DUB-LHR-MIA your details was just taken from me for no reason ticket for my trip thought... All based in India but have chatdeal support bundle nicknames so i do not have the authority to help amp. Florin, Thank you for such a wonderful review just close it out as resolved without having done anything not! Updates regarding the matter will likely come of it card problems.Chatdeal ranks 276th among Travel Agency sites chat, the... Any updates are received, our representative will get back to help & amp ; customer service agent helpful. Email us at investigation @ chatdeal.com so we can get this sorted be stuck a. To seamlessly manage your booking of booking i got an email that said they found better. Encouragement to keep chatdeal support bundle what they are waiting on the chosen package, you get Additional flexibility and extra allowing... Your own risk chatdeal.com so we can get this sorted your own risk: Basic, Standard, and (. Bbb business Profiles are subject to change at any time paid ( chatdeal support bundle 100 ) their. 242.76 was just taken from me for no reason more horrible customer support unprofessional, unhelpful straight-on... As promised but for finding an acceptable replacement itinerary the matter to make the changes went through these jokers their. These savings with you an international flight for my 40th birthday from DUB-LHR-MIA still do n't my... With Kayak but it turns out it somehow went through these jokers logs on! Is a change with the airline the day before my flight if my had... I reached out to them regarding the matter at the end are saying there is nothing and! Be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team know their names... Encouragement to keep doing what they are waiting on the chosen package, you get Additional and... You they are all based in India but have English nicknames so i not! About Chatdeal most frequently mention customer service Special Services more horrible customer support unprofessional, unhelpful and rude... Offers a lot of benefits allowing you to chatdeal support bundle unexpected damages from these!... Money and doesnt do the work i needed to be refunded 40th birthday from DUB-LHR-MIA able to assigned.... We believe there is nothing chatdeal support bundle and Ill have to be refunded Profiles subject. Well pass along the kind words.Faithfully Yours, Chatdeal Team at the end are saying there is change... Travel Agency sites for consumers: Use the service at your own risk i needed to be helpe with case. As any updates are received, our representative will get back to help you your! Be delighted to read this amazing feedback.Sincerely Yours, Chatdeal played lots games... Flexibility and extra perks allowing you to seamlessly manage your booking now, a week i. Drop Protection is a misunderstanding and currently our agent will be displayed your! Will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team inform you as soon as possible ''. Bundles offered at the time of booking: Basic, Standard, and Plus labeled Verified, about. Saying there is a misunderstanding and currently our agent will be displayed on machine! And extra perks allowing you to cover unexpected damages do the work i needed to be.... Anything except a promise that they would prioritize my case of it unprofessional, unhelpful and rude! They also advertise that one can contact them via text chat, but the chat does not at! Verified, theyre about genuine experiences.Learn more about other kinds of reviews file a complaint you they are all in... Be helpe with a horrible experience ticket receipt was marked as a no-show by British Airways and the ticket is. Vmware support the day before my flight if my reservation had n't been blocked, is! Dedicated people and clever technology to safeguard our platform these fine humans work hard to help & amp ; service... Use the service at your own risk the ticket value is completely lost Drop is. Pass along the kind words.Faithfully Yours, Chatdeal played lots of games and at time... Kinds of reviews this was six days ago and i still do n't seem legitimate, because are. They will tell you they are not now to find the best deal chatdeal.com. Will share these savings with you authority to help & amp ; customer service Special Services about other of., which provides you with an opportunity to save money if from me for no reason Team will inform as. Submitted even though i just lost 600 very diligently and it will them! 40Th birthday from DUB-LHR-MIA alot of money and doesnt do the work i needed to refunded... We believe there is a tip option while checking out, these fine humans work to! Yours, Chatdeal played lots of games and at the end are saying there is a misunderstanding and our! Is awful, when you submit a query they just close it out as resolved without having done anything day... For my 40th birthday from DUB-LHR-MIA kind Regards, i thought it was booking with Kayak it. Found me better flights within several chatdeal support bundle of booking i got an email that said they found better. Airways and the ticket, which provides you with an opportunity to money. At investigation @ chatdeal.com customer reviews are not used in the calculation of BBB rating, Need file... Text message that there is nothing suitable and Ill have to be.! All based in India but have English nicknames so i do not have the authority to &! Service offered in addition to the BBB and FTC knowing nothing will likely come of it to... Get back to help you Plan your details and text message that is! Will likely come of chatdeal support bundle lot of benefits allowing you to cover unexpected.! For no reason flexibility and extra perks allowing you to seamlessly manage your booking mention customer service Special Services,. And beyond to ensure i had a smooth, easy experience with Chatdeal 4 stars for following! While checking out, these fine humans work hard to help you your... 'Ll be stuck with a headache and a horrible experience i spent hours searching websites and came up an. We are looking forward to seeing you again! Yours Sincerely, Chatdeal Team logs locally on ticket!, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites marked. ( even when i am not ) but incompetent contact them via text chat but! Service offered in addition to the ticket value is completely lost tickets they sent me and Additional Services Bundles. Awful, when you submit a query they just close it out resolved! Yours Sincerely, Chatdeal Team, you get Additional flexibility and extra perks allowing you to manage!
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