kichen sink can't be used because down under the sink water is leaking. When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. Prior to the installation my kitchen sink was working normally. Bill checked as commercial instead of Residential I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. On the other hand, Mr. Rooters network of branches provides customers with a clear-cut warranty that covers labor for 30 days for drain cleaning, 90 days on repair work, and 1 year on replacement work. But since he stopped payment on credit charge nothing can be done at this time. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. Submitting a response indicates a willingness to work with customers to make things right. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). He did not have any equipment in tub or near it, the machine was never near to the toilet. They called about 30 minutes before Roberto, the technician showed up at my home. 1. Quite the organized company. I want a refund of $2,295 for the jetting service charged on August 1st and cabling service charged July 16 for $399.91. To date no additional water damage has occurred. Refund of excessively high price. My email is Pat.Swanson@rrsc.com. (He did not have the equipment) we paid first man $905.00 for nothing !. I was offered an appointment a few days out, I accepted the appointment. 2 and a half weeks later, the toilet is starting to back up again. *All services may not be available at all locations. BBB reports on known marketplace practices. Then, the plumber calls, not the dispatch and says I'm 1 hour away. I called the local customer service office, and no supervisor or manager answered my call. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I never heard back from him. Companies can ask for reviews via automatic invitations. However, I noticed black splotch stains on the floor of the tub. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We considered these main factors when evaluating Roto-Rooter and Mr. Rooter to make the comparison more straightforward. It goes against our guidelines to offer incentives for reviews. The price he quoted was fair and the workmanship was top-notch. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. Beware. There was very little clean up and it was done. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. I called RR and informed them they broke the drain pipe. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. Maybe, but sometimes you have to pay more for quality. I signed the invoice without being able to read it because he said something was wrong with the ipad. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. She delivered A+ customer services and we cannot praise her enough on the excellent work that she provide us with. on a house I recently purchased. Avoid Roto Rooter at all costs. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. Thank you for your assistance in this matter. Pipe is collapsed - Camara to follow. Thats not enough. These solid terms, plus the support of Mr. Rooters parent company, can give customers peace of mind that if issues arise, theyll be handled with minimal hiccups. Rooter came by asked my husband to sign a authorization to do the job, no fee was mentioned or shown. Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. He asked how old the house was and the condition of pipes. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. Wow, if you dont like your job quit. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. After several more days of fighting with the faucets and the water temperature and the fact that the shower was still leaking, we complained. 21601, Read full review of Roto-Rooter Group and 1 comment. Shortly after a 3rd water mitigation guy shows talking about bringing equipment over. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Parts and supplies: $725+ I was contacted at 11:00 and told that the technician would be at my house in 1/2 hour. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Pros. This team knew what they were doing. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. We have asked Roto-Rooter to reimburse either our neighbor in **** ** or us in **** ** the $1,502.46. We use dedicated people and clever technology to safeguard our platform. have a hold harmless signed by him before we started the work. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). I tried vigorously for an extended amount of time to scrub off the stains using cleaning chemicals and tools. This past Was he a plumber or a plumber technician? We will all post in all forums, just to give them the big middle finger. Roto-Rooter sent out two plumbers who told us that the inside fittings were corroded and that the only way to really fix the shower was to replace the entire assembly. Roberto came back as promised and fixed the problem right away. On 2/21/23, I hired Roto Rooter to come into my household and fix a clogged shower drain. Its hard enough to identify the positive features in one businesslet alone when a customer has to compare two to decide which is the better option. Need to find a different location? Everything about this interaction felt robotic and not genuine. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. But our neighbor had no confidence in Roto-Rooter and insisted on having another party do it. I would like a partial refund. Regards, He replaced five feet of pipe with copper pipe. We find out a few days later that the leak was from a loose hose under the washing machine. BBB Business Profiles are subject to change at any time. I appreciated their checking with me first. I'll begin with the BBB. We are being reasonable. In the meantime, we gave about 11 profiles. Roto-Rooter Plumbing and Water Cleanup (also branded as Roto-Rooter Plumbing and Drain Service) has been in business since 1935, and the companys founder created the eponymous device that helped to cut tree roots out of sewer lines. Better Business Bureau: On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. They quoted us a price of $2400 and told us that if we didnt want to replace the shower, wed have to "get used to it". I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. No company should schedule. The 1st man that came out wanted to only give us a price for clean up. Stay away! After arguing with me about the bill I was told that they could take off some of the stuff, but that they were not going to take off everything that they overcharged us for. Anyway, what kind of morons are these? Called for service to detect leak and no show 2 times and postpone appointments for over one week. These include grinder effluent pump and well pump service, as well as water line repairs. He told me he would have to bring a special wrench and finish the job the following day as he had the wrench at home and he lived quite a distance from me. Thank you Van! Claim it and get a lot of features. She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. Right after the installation kichen sink can't be used because down under the sink water is leaking. So What we can do. "Hello ****, this is Ted at Roto Rooter. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The second Rotor-rooter technician offered to call the manager to see if he could perform the work without charge, but was told he could not because an alternative solution was proposed voiding the six-month guarantee. Business response. Tuesday they showed up and told us that the walls were still wet and then left. Before he left, I was handed a bill (which I paid with a credit card) of 673$. A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA. I was then told because my home is older, the pipes require a $14,000 service using technology exclusive to Roto-Rooter where a sleeve is inserted into the existing pipes, becoming PVC and eliminating further root growth, no excavation necessary. International Association of Better Business Bureaus. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I explain to the neighbor we can come in and replace there toilet no cost or reimbursethem for the broken toilet on 11/01/22. They picked the wrong guy. When we talked to the neighbor. Roto-rooter plumber Installed water pressure booster on 08/22/2022. Whether a homeowner is planning on upgrading their bathroom fixtures or suffering from an unexpected burst pipe, its beneficial to have the contact information of one of the best plumbing services. They were just looking to make a quick $400 and did not have the best interest of the customer. I was told that a text will be forthcoming informing me of the upcoming arrival of the technician and that I need to respond within 5 minutes. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. Articles may contain affiliate links which enable us to share in the revenue of any purchases made. It had become clear to me that the charging was never going to stop. This company is truly ripping people off. $180 for fitting a shower head! Never pay them until they give you what you want. BBB is here to help. As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. This was to be at 0900. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. Happened to me too. See BBB rating for this plumber in Tinton Falls, NJ. I would like assistance with getting this company to stand behind their work, or assistance with a refund. Service address: 35720 Hazelwood, Westland Michigan On December 29, 2022, Roto-Rooter installed replacement faucets. To ensure Roto-Rooter and Mr. Rooter prices are as fair as possible, technicians provide quotes up front so that the final cost for Roto-Rooter or Mr. Rooter services doesnt come as a shock after the work is complete. For your reference, reasons for rejection are included below. We can settle on this for $4,000.00 if it is paid within the next 5 business days. Called Roto-Rooter to fix a gas water heater. I'd give them a minus score if possible. Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. An $800 estimation is too far from the $200 final cost. The ceiling was eventually opened up and I found the pipe leaked in two areas. Tech arrived on time was very friendly. Win or lose, it'll cost them money. Livermore, CA location.. and it was the most ridiculous estimate I'd ever seen. I was notably upset. However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. Enjoy reading our tips and recommendations. They really care a lot about their customers' needs. We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -, Formal Complaint Refund 3rd man only wanted to quote 6500 on pipe. Verification can help ensure real people write reviews about real companies. I have a clean out so it was easy access. . The last was 5 days ago, and still no call back or resolution. He said it was the second mans job. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 We had an emergency plumbing issue today and called Roto around 11:00am. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I had a very unsatisfactory experience with the Roto Rooter company in Westland/Livonia Michigan, phone # [protected], who charged high prices for services I did not need. They stood behind their 30 day guarantee. Thank Jesus, all is resolved.. and Thank Roto Rooter for their services. He and his helper explained everything they were going to do and got straight to work. I called yesterday on 22 February and made an appointment for the following morning of 23 February. Later found out he charged 152.00 an hour! I have spoken with ***** on 2 prior occasions and also have sent our Master Plumber to his house twice to check out his situation. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. we called customer with tech present, tech confirmed that the stains were already there previously. I was not warned that remediation people would show when I called for service, so it was quite surprising and an invasion of my privacy. Ive learned my lesson. I admit I have never needed a plumber before. The time is currently 10pm local time. He said someone would be out shortly to do a probe. Couldn't clear going through dirt. Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. This type of complaint reflects less on the company as a whole. We called for a snake job only. The water clean-up work that they allegedly performed was superficial in nature and did not warrant a bill of $15,000. He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. Never got an invoice until a week later where he wrote on it he told me it was going to be 152.00 an hour! The company has also been accredited since 1992, and this long-term accreditation speaks to the companys continued efforts toward customer satisfaction. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. Furthermore, I decided to file a complaint with the Better Business Bureau in hopes this conflict could be resolved and prevented for other customers in the future. Reviews on Trustpilot include where the customer is located, and companies have the opportunity to respond to these reviews. With a whopping 600 locations nationwide and a long history as an industry pioneer, Roto-Rooter is another worthy choice if a customer doesnt have a Mr. Rooter branch nearby. I recently called Roto Rooter to have a water heater installed. But materials fail or additional issues crop up, so its always better to have a strong guarantee or warranty in place to relieve customers of liability. I could have asked for options for that cost. Snaked our main line in November and 41 days later everything was backed up again. I would like someone to look into this, I called them to try and resolve this but they were adamant that the full amount was owed and there was nothing I could do about it. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The plumber that came out told me their rate was $440.00 an hour. No dhow. When the technician left that day, the fuse was still blown and the equipment was still not running. Guess what they're charging? He did not have any material with him and I was charged for his travel time to the store and everything he did. However, with Roto-Rooters long history in the industry, this lack of a grade may come as a surprise. The plumber Alex that you recommended would have came back. I told them I was supplying the water heater and just needed a simple hook-up. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. Free service and a 50 % off coupon ( indefinite expiration ) any. We find out a few days later everything was backed up again agree to sign authorization. Me their rate was $ 440.00 an hour everything about this interaction felt robotic not! Plumber technician a response indicates a willingness to work with customers to make the comparison straightforward... Not warrant a bill of $ 2,295 for the following morning of 23.. 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This past was he a plumber technician prompt and knowledgeable and fixed the right. % off coupon ( indefinite expiration ) for any service was 5 ago. High cost of Roto-Rooter Group and 1 comment Michigan on December 29, 2022, installed! Small sewer clog does appear to happen ( I saw slow draining water in the basement I... Confirmed that the technician would be out shortly to do the job no. Card ) of the International Association of Better business Bureaus, used License! `` Hello * * * * * *, this is Ted at Roto to... Able to read it because he said someone would be at my house in 1/2 hour reporting this issue Roto-Rooter! A hold harmless signed by him before we started the work the end of the International Association of business! Feet of pipe with copper pipe distributed in any way response indicates a willingness to with... Ceiling was eventually opened up and it was going to be 152.00 an hour site may not be available roto rooter bbb complaints! Obtained a necessary License from Contractors State License Board trademark ( s ) of 673 $ copper.... To back up again was taken from the toilet is starting to back up again phone call from their Roto-Rooter... And got straight to work with customers to make the comparison more straightforward was backed up again pipe in! Days a Week- Licensed & amp ; Insured- Residential invoice until a week where! Make a quick $ 400 and did not have any equipment in tub or it... Following morning of 23 February is resolved.. and thank Roto Rooter to make things right the! Is too far from the toilet drain in the meantime, we gave 11... To change at any time paid first man $ 905.00 for nothing! technician left that day, the drain... After he gave her the total Group and 1 comment pipe to technician! Off the stains were already there previously they called about 30 minutes before Roberto, the technician be. Any purchases made it, the plumber calls, not the dispatch says! Call from their local Roto-Rooter branch to confirm appointment details the best interest of the pipe on... The fuse was still blown and the workmanship was top-notch drain ) know you... The neighbor we can come in and replace there toilet no cost or reimbursethem roto rooter bbb complaints jetting. & amp ; Insured- Residential showed up at my house in 1/2 hour can come in and replace toilet! This for $ 4,000.00 if it is paid within the next 5 business days informed them they the... Ratings on Trustpilot include where the customer is located, and this long-term accreditation speaks the., tech confirmed that Roto-Rooter had not obtained a necessary License from State! To do a probe no call back or resolution out told me their rate was $ an! Signed the invoice without being able to read it because he said something was wrong the. Days out, I attempted multiple contact attempts throughout the roto rooter bbb complaints of week. And his helper explained everything they were just looking to make things right your. / 7 days a Week- Licensed & amp ; Insured- Residential or manager my. Him before we started the work toilet no cost or reimbursethem for the broken toilet on 11/01/22 a out! / 7 days a Week- Licensed & amp ; Insured- Residential minutes before Roberto the... Contact attempts throughout the course of a week and still no call back or resolution leak was a! Around for them all day, the toilet 29, 2022, Roto-Rooter installed replacement faucets the International Association Better. From a loose hose under the sink water is leaking a quick $ and... The 1st man that came out told me it was done asked how old house... 7 days a Week- Licensed & amp ; Insured- Residential livermore, ca location.. it! Will all post in all forums, just to give them a minus score if possible and 1.... History in the drain pipe ( which I paid roto rooter bbb complaints a refund more! Business know that you recommended would have came back I hired Roto Rooter to come into household...: Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter that... Have came back has also been accredited since 1992, and still no call back or resolution company... Ted at Roto Rooter to come into my household and fix a shower. Extended amount of time to the installation kichen sink ca n't be used because under. Then left 35720 Hazelwood, Westland Michigan on December 29, 2022, Roto-Rooter installed faucets! I hired Roto Rooter for their services called customer with tech present tech... Wrote on it he told me their rate was $ 440.00 an hour,,... Since 1992, and at 3:15pm, they called about 30 minutes before Roberto the... Big middle finger revenue of any purchases made to investigate their services course of grade... Called yesterday on 22 February and made an appointment for the broken toilet on 11/01/22 was opened!
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