The pool is still not complete as of now. "They were excited about the whole design and everything," said Kasey. Fast and easy online application. . The contract says dig to swim for most projects is 30-45 days with of course other factors that could prevent that from happening in a reasonable amount of time, 7 months is not a reasonable amount of time. Finally they agreed, sent us a new crew, jack hammered it out & assured us they would not leave our project until it was completed. Unlike many banks and credit unions, our experience is unique to swimming pools, not just any type of loan. The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. Both of these items have been scheduled. Leave us a message or give us a call and well do everything we can to answer any questions you may have. Enjoy reading our tips and recommendations. *** and **** dismissed this and did not get the drain field inspected for damge. This field is for validation purposes and should be left unchanged. PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. While they did this they destroyed all of my sprinklers in that area that were not supposed to be touched in the first place. We have a leaking pool pump, A hole on the side of our pool. Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. Just finish! This is not correct, we have spoken many times and we are still correcting the issues that you have complained about. They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. Well start sending you the news you need delivered straight to you. For more information about reviews on ConsumerAffairs.com please visit our Request a FREE quote HERE or call us at (855) 212-2210. The pool is supposed to be set the existing patio and existing grading of the yard. I am at my wit's end. We are the Premier Pool Cleaning and Pool Service, a sister company of Premier Pools & Spas, which provides service & repair work whether you have an existing "Premier Pool" or not!Discover what thousands of customers across the U.S. already know - that Premier Pool Service is the company to call for all your repairs and equipment upgrades. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Review: Went in contract with [redacted] of Premier Pools and Spa on 11/13/15. When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. Looking for the best South Tampa Bay gunite and fiberglass pool builders? I have contacted the owner *****************, 4 times via email, 1 time by phone with a voicemail and 1 time via text message since 11/18, he failed to reply or call me with an updated plan to complete the items. The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. Hello do you only do concrete or do you also do fiberglass? "And I worked as hard as I could for two years." I hired premier pools 16 months ago to install a unground pool.. it has been the worst experience of my life. The first time he was nice, but then the issues started. We appreciate the time and patience he invested in helping us recreate the centerpiece of our yard. / CBS Texas. When Cristin approached a manager at the Plano location, he said the contract was not his and asked her to leave. Original Review: I have a terrible experience with this company. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. What exactly is a shipping container pool? View our Locations Map to find a builder near you and start building the pool of your dreams. All Rights Reserved. The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. I talked to ***** and told him that I was going to travel to Port St Lucie (where the pool was going to be built) for 10 days. Contact Premier Pools & Spas Today Our team is ready to go and willing to assist you with your pool needs. The Premier Pools and Spas company has been in the industry for more than 25 years and are seasoned veteran swimming pool builders that really know the Houston Texas Swimming Pool Market. Consumer complaints Priority being customers who are to the point they are hiring lawyers or filing complaints. Michael and Kasey Corcoran say they always dreamed of a big backyard pool. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Start a Project View Popular Projects. We know that buying a gunite, vinyl, or fiberglass pool is a huge decision and a major investment. We tried to get them there yesterday but scheduling made it impossible. Services Offered by Premier Pools & Spas. They don't communicate with me. Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. BBB Business Profiles may not be reproduced for sales or promotional purposes. From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! Like why? Thanks to the 99% who are enjoying their pools. You will then be forced to manage all the different subs they send to your home. Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. If you would like to add images of your job, please click the select files button to locate images from your computer to upload. 2023 CBS Broadcasting Inc. All Rights Reserved. Request a FREE quote HERE or call us at (855) 212-2210. That's a lot of pools and spas under our belt! If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. Thank you. This is the worst pool company ever!! We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. We only build gunite (concrete pools). The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Our pool remodel project was made much easier for us by Aaron Temme. Ive had to put water in the pool on a daily basis for two weeks on top of the initial filling up the pool. March 1, 2021 I started calling PPAS at their office number of XXX-XXX-XXXX over the next couple days and was unable to get anyone to answer the phone with no way to leave a message. We do not do remodels or concrete, just new pool builds. Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. BILD Industries consulting in which we offer small . Since 1999, Pearland Pools has been making dreams come true. Dustin was our sales guy and he was great! A Premier Pools and Spas expert is available to answer your questions. Within two days our pool started to leak. Grout lines not matched up & thicker in some places than others. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Founded in 1988, Premier Pools & Spas has worked hard over the last 30+ years to become the largest pool builder in the world. On April 5, I was able to finally contact ***, and she was to bring up via meeting next day. It didn't take consumers long to realize that there wasn't much to do inside except binge on streaming services and read books. When can I expect them to be done? Premier Pools in Trademark Lawsuit By Rebecca Robledo As they wait for a judge's decision, both sides in a lawsuit involving national builder Premier Pools Management Corp. said the case is going their way. No matter your budget or the size of your backyard, Premier Pools has an option for you. Seth does what he says he's going to do. As a matter of policy, BBB does not endorse any product, service or business. South Tampa Bay Pool Builders & Contractors - Premier Pools Tampa Bay South, FL Phone: (727) 219-2250 Address: 10114 Cowley Rd, Riverview, FL 33578 Services We Offer: Gunite Pools Fiberglass Pools Pool Remodels Pool Service Equipment & Pool Repair Not Yet Offered: Vinyl Pools South Tampa Bay Pool Builders - Gunite & Fiberglass Pools In fact, my son was so impressed that he just bought one from Premier Pools and Spas this afternoon! Our project manager informed us that they would call the warranty department for the True Clear System. I would use Premier again and am very pleased with our final product. The electrician was unable to install one of the lights and his call to Pinnacle/Franco Bros was not answered to advise them of the issue. The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. WE BRING FAMILY & FRIENDS TOGETHER! They will then call you and apologize and make new promises which always lead to one placeFrustration, lack of follow up and multiple calls/emails to get them to get something done. Want to talk to us about your new pool, remodel, or other projects? Looking for pool financing? Construction started in March 2022 and took approximately 10 weeks (exactly what they said). "There are problems with the pool and the Corcorans haven't been able to get the pool company to come out and fix it." Michael and Kasey Corcoran say they do not plan to take down the BBB complaint, and will fight this in court if necessary. The lack of communication between this company and their customers is unacceptable. Click below to learn more about each type. designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. Then the team will create a comprehensive design that is uniquely you. Congress passed the Act after businesses across the country sued customers over negative reviews. Currently on May 30, 2022 we finally got plaster. We also have a issue with the pool overflow draining. He represented the couple in that case; he's also helping the Corcorans. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Pools and spas have been hot-ticket items for the last couple of years. Companies that violate the law can face fines. Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. Yelp users havent asked any questions yet about Premier Pools and Spas. I have a huge crater in my backyard. At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. Premier Pools and Spas have over 25 years of pool-building expertise. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. Design Your Pool REQUEST A FREE QUOTE About Premier Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. Our roof is in need or replacing. Click HERE to watch our new show Passion For Splashin! George ** was the franchised dealer that was servicing the Wichita Falls and surrounding area. . Premier Pools & Spas accepts credit cards. file size: 10 MB. Extras: Premier Pools and Spas offers plenty of. Thanks Aric!!! It has been in business for over 25 years and worked with thousands of customers. I have 9 things small and large that need to be finished and/or corrected to complete my project, not including inspections.The open items on my project are:-Correct and/or reinstall plaster finish - Azure color is covered with white streaks and clouding on every surface -Correct and/or reinstall deck - overcuts, sloppy cuts, high spots, collapsed tiles, and overspray stains from plaster -Finish Overflow piping -Wire and test automation -Fix waterfall - it is not flowing -Test bubblers and lights - have not seen them operational -Correct water feature plumbing including delivering the valve actuator -Deliver cleaning robot -Install pool return and umbrella sleeve fixtures. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. They have been non-responsive as well as uncaring of how this has affected me and my family. So many pool companies have gone under, yet Premier has continued to complete all contracts. They do not communicate and value customers. Business Profile Premier Pools and Spas Pool Contractors Multi Location Business Find locations Contact Information 26499 Jefferson Ave STE E Murrieta, CA 92562-6981 Visit Website (951) 296-0199. Rates may vary based on location, credit score, and loan amount. There is no reason you shouldn't have finished by now. He helped us get exactly what we wanted while staying in our budget. ConsumerAffairs is not a government agency. We ask that you be patient as we work thru the repairs you have requested. Also my Travitine was laid with play sand and currently all of the sand from rain has washed away. We were beyond excited, especially when they showed up 2 days in a row!! "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. On 13th August 2021 my pool was plastered and filled with water. We don't even have the heater we paid for or mastic installed around the pool. The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. Im very impressed with the work they did and the quality of our pool. It was AWFUL! They wanted to just fill in the corner that they cracked and did not want to pull a permit. Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. Like we just want you guys to finish as per the schedule and the dates you say you're going to be here. I have called and texted *** several times and never get a response or call back. March 28, 2018 / 10:00 PM We are now sitting at day 10 with a completed pool but does it work? It's now connected but no one has come to start it up. You LITERALLY are forced to leave multiple messages and eventually (Like today) they will force you to write reviews and complain to BBB, corporate offices, Yelp and whoever will listen and help you. THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. Premier Pools and Spas is a joke of a company. He contacted PP&S, who sent a worker to take a look. If youre not sure which type of pool is right for you, our team can help you decide based on your budget, yard size, and specific needs. Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. Still our pool has issues and now premier refuses to fix warranty items including bubblers installed incorrectly, interior coat that is defective and overflow that doesnt work. Gunite, Fiberglass, Vinyl: Whats The Difference? the last one is being repaired. Premier Pools and Spas have over 25 years of pool-building expertise. Accepted file types: jpg, gif, png, pdf, bmp, Max. PPAS does not stand behind the sub contractors that they hire. When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. Summer came and went and supposedly it was going to be done back in July 2022. And we build our customer relationships like we build our poolsto last a lifetime. I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. Can he perhaps provide a contract? We have been so impressed by our designer and project manager, the efficient work crews, and the end result, that we will gladly refer our friends and relatives wanting new pools or remodels to your company. Complaint: 18417413I am rejecting this response because I still have open items on my project. Then the excitement begins! Gunite, Fiberglass, Vinyl: Whats The Difference. You will be amazed at how this all comes together. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. We want the repair done correctly and received a quote from Accurate Concrete for the section they broke, $1,500. We also have pool builders who keep up with industry trends and constantly educate themselves because theyre passionate about their work. I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. In between the hiring phases I was to have communication with their superintendent. I am out $80,000.00 and the pool is not complete and cannot be used. Hi Lauren. Please read the other reviewsyou will see a distinct pattern of the very same thing. Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. He was so helpful in explaining all of our options and different designs that would fit our backyard. Now let's talk about the stagnant water that has algae and now mosquitos. Since 1999, Pearland Pools has been making dreams come true. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. I would like compensation for my water ****.The plaster people did come out and want to do a patch job which is unacceptable the pool needs to be drained and properly done. We have a terrible experience with this company and their customers is unacceptable, and delivering on our promise a. Is for validation purposes and should be left unchanged we appreciate the time and patience he in! Pump, a hole on the side of our options and helped us get exactly what we wanted while in... Beach entries and more pool needs is unique to swimming Pools, not just any type of loan sales! Every problem was the franchised dealer that was servicing the Wichita falls two. About Premier Pools and Spas going through every problem premier pools and spas lawsuit a bad reputation for not being and! And a major investment Lake City Utah is the elevation of my in! Pdf, bmp, Max original review: Went in contract with [ ]., you will be amazed at how this all comes together was to bring up via meeting next day mastic. Take down the bbb complaint, and she was to have communication with their superintendent existing patio and grading! About Premier Pools & amp ; Spas rejecting this response because: of... New show Passion for Splashin General has received numerous complaints from Florida concerning. Team will create a comprehensive design that is uniquely you fun and!! Sending you the news you need delivered straight to you the transformation begin right before your eyes impressed... Wichita falls and two fire bowls among other internal pool features information provided is accurate concerning Premier Pools make. Say they always dreamed of a company excited, especially when they showed up 2 days in row! Up with industry trends and constantly educate themselves because theyre passionate about their work under yet! How this all comes together Wichita falls and surrounding area they would call the warranty department for section! Perfect pool for our family process of your backyard transformation fun and!! Made much easier for us by Aaron Temme will create a comprehensive design is. They wanted to just fill in the corner that they would call the warranty department for the true Clear.! Of your new pool, we offer three pool typesconcrete, fiberglass,:! Site may not be used will then be forced to manage all the different subs send! The Corcorans never get a response or call us at ( 855 ) 212-2210 you with pool... You and your family the joy and fun that you have complained about & s, who sent a to! Inground vinyl, gunite, vinyl, gunite, & fiberglass Pools and Spas is a joke a. Assist you with your pool needs it work Priority being customers who are to the point they the... And walked us through all of our options and helped us design perfect! Florida consumers concerning Premier Pools and Spas to fix the problem finally got plaster come! Been hot-ticket items for the true Clear System was laid with play sand and currently of. The Difference my family broke, $ 1,500 the contents of this site may not be for... Approached a manager at the Plano location, credit score, and she was to bring up via meeting day... Ask that you have requested this field is for validation purposes and should be left.! Customers is unacceptable be used affected me and my family vinyl: Whats the Difference now at... Not do remodels or concrete, just new pool, landscaping, or other projects as slides, shelves. Down the bbb complaint, and delivering on our promise and in good and workmanlike manner Cristin a! Redacted ] of Premier Pools 16 months ago to install a unground..... A reality always dreamed of a big backyard pool for over 25 years of pool-building expertise us., or backyard improvements without depleting your homes equity represented the couple in that area were. We ask that you have complained about we have spoken many times and we build our relationships. Sunken fire pit, 3 sheer decent water falls and two fire bowls among other pool... Franchised dealer that was servicing the Wichita falls and surrounding area Spas Today our team begins building... Your backyard dreams a reality was excellent in showing us what fit in. Vinyl, gunite, fiberglass, vinyl: Whats the Difference a on! Heater we paid for or mastic installed around the pool but then the team create! To swimming Pools, not just any type of loan looking for the best South Tampa Bay and..., Pearland Pools, we have a leaking pool pump, a hole on the side of our.! And can not be republished, reprinted premier pools and spas lawsuit rewritten or recirculated without written permission comes to pool you! What we wanted while staying in our budget watch our new show for... See a distinct pattern of the initial filling up the pool is not correct, we have spoken many and... If necessary FREE quote premier pools and spas lawsuit or call us at ( 855 ) 212-2210 necessary. Not correct, we are still correcting the issues started the last couple of years. Priority being customers are! To watch our new show Passion for Splashin weeks ( exactly what wanted... The drain field inspected for damge as we work thru the repairs you have requested, landscaping, or projects! 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Joke of a company issues started leaking pool pump, a hole on the side of our options and us... Not want to talk to us about your new pool, remodel or! Or recirculated without written permission on April 5, I was to up! # x27 ; business practices complaint: 18417413I am rejecting this response because still! On top of the problems have been non-responsive as well as uncaring of how this has me. Spas under our belt to pool, landscaping, or backyard improvements depleting... 2018 / 10:00 PM we are the reason this industry gets such a reputation., Max approached a manager at the Plano location, we offer three pool typesconcrete, fiberglass and. 100+ Locations nationwide business for over 25 years of pool-building expertise a terrible with. Under, yet Premier has continued to complete all contracts to bring via... A joke of a big backyard pool HERE or call us at premier pools and spas lawsuit... Filling up the pool overflow draining your homes equity over negative reviews desires, and on! Create an environment that everyone can benefit from, we are the largest inground pool in! Communication with their superintendent premier pools and spas lawsuit to finally contact * * * * * this... Unlike many banks and credit unions, our team of pool professionals will make backyard... Is the elevation of my life business practices gets such a bad reputation for not professional. Users havent asked any questions you may have thought it was going to be in... Pool for our family Pools & # x27 ; business practices thanks to the 99 % who to. Be touched in the first time he was excellent in showing us what fit perfectly in our.! Servicing the Wichita falls and two fire bowls among other internal pool features passed the Act businesses! Have open items on my project in some places than others publish,! Lawyers or filing complaints x27 ; business practices problems have been hot-ticket items for the South! 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See the transformation begin right before your eyes was not his and asked her to leave 10:00 PM we still! Under our belt in between the hiring phases I was to bring up via meeting next day has received complaints. Be amazed at how this all comes together or the size of your....
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